Tips for getting started

Helping someone set up the device is a vital starting point, because it is often a part that is overwhelming for someone who is new. If you can help them set up their online accounts, apps and email this will really help them get to the fun bit of using the device quickly.
When thinking about accessibility requirements you’re better to show, rather than tell. Some people may not want to or feel comfortable disclosing an impairment. For example, “Does this green screen work better for you”, and “I’ll try turning on the speech function so you can try talking to the device.”
Check what fears they have about going online. You don’t need to specifically address these fears right now, but acknowledge them and make a note. You can come back to these when you get into support.
Add apps to the homescreen like By Your Side so that the person can explore them in their own time
Consider any potential risks that the individual may face. For example, it may be wise to disable geolocation if it poses a risk to their safety.
Don’t use jargon. For example, ‘go to the home screen’. Instead, explain what the home screen is and how to navigate to it.
Reassure them that if they make a mistake it’s ok, they haven’t ‘broken the internet’.
Use the 'Get Connected' framework to explore what they might want to learn first.

Last updated 11 months ago

Helping someone set up the device is a vital starting point, because it is often a part that is overwhelming for someone who is new. If you can help them set up their online accounts, apps and email this will really help them get to the fun bit of using the device quickly.
When thinking about accessibility requirements you’re better to show, rather than tell. Some people may not want to or feel comfortable disclosing an impairment. For example, “Does this green screen work better for you”, and “I’ll try turning on the speech function so you can try talking to the device.”
Check what fears they have about going online. You don’t need to specifically address these fears right now, but acknowledge them and make a note. You can come back to these when you get into support.
Add apps to the homescreen like By Your Side so that the person can explore them in their own time
Consider any potential risks that the individual may face. For example, it may be wise to disable geolocation if it poses a risk to their safety.
Don’t use jargon. For example, ‘go to the home screen’. Instead, explain what the home screen is and how to navigate to it.
Reassure them that if they make a mistake it’s ok, they haven’t ‘broken the internet’.
Use the 'Get Connected' framework to explore what they might want to learn first.

Last updated 11 months ago